The U.S. Coast Guard’s use of Organizational Performance Consultants to Facilitate Process Improvement and Innovation

In this interview, Chris Kluckhuhn discusses the process of transitioning grass roots IT efforts into enterprise solutions through the use of graduate teams, other governmental agencies, hands on application at the field level, senior support, and intelligent persistence. He highlights the Coast Guard’s implementation of FalconView and employment of the Cursor On Target interoperability protocol as two tangible examples to illustrate the processes involved.